https://helpforum.sky.com/t5/Sky-Stream/Puck-Return/m-p/5168940#M65345 <P>I returned my Sky Puck some 2 weeks ago, unused as I feel it was missold to me. I paid £39.95 but still have not received a refund. How long is this supposed to take?&nbsp;</P> Tue, 16 Dec 2025 19:11:19 GMT DRM3 2025-12-16T19:11:19Z https://helpforum.sky.com/t5/Sky-Stream/Puck-Return/m-p/5168940#M65345 <P>I returned my Sky Puck some 2 weeks ago, unused as I feel it was missold to me. I paid £39.95 but still have not received a refund. How long is this supposed to take?&nbsp;</P> Tue, 16 Dec 2025 19:11:19 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-Return/m-p/5168940#M65345 DRM3 2025-12-16T19:11:19Z https://helpforum.sky.com/t5/Sky-Stream/Puck-Return/m-p/5168965#M65350 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4565720">@DRM3</a>&nbsp; You paid an activation fee, if you have been specifically been told it would be refunded you will need to call Sky.</P> Tue, 16 Dec 2025 19:46:07 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-Return/m-p/5168965#M65350 GD1 2025-12-16T19:46:07Z https://helpforum.sky.com/t5/Sky-Stream/Puck-Return/m-p/5169057#M65358 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4565720">@DRM3</a>&nbsp;</P><P>&nbsp;</P><P>In addition to the reply from <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/9873">@GD1</a>, sky can take up to 40 days to process a refund.</P><P>&nbsp;</P><P>MikeAlanR</P> Tue, 16 Dec 2025 21:21:26 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-Return/m-p/5169057#M65358 mikealanr 2025-12-16T21:21:26Z