https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/5168417#M65311 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4565171">@Sla3109</a>&nbsp;wrote:<BR /><P>To in lounge not getting a connection. &nbsp;Puck doesn't show any lights. Have:</P><P>checked all plugs and connections&nbsp;</P><P>replaced batteries in remote&nbsp;</P><P>pressed reset on hub getting full green light on front but amber on hdmi 3 which is my selected stream</P><P>run a service test on the app and broadband is good but problem with WiFi although getting good signal on phone and other tvs in house&nbsp;</P><HR /></BLOCKQUOTE><P>Have you pressed the button on the underside of the Stream puck?</P><P>Perform a reset by turning the puck off at the mains, then press and hold the standby button on the underside of the puck. Whilst holding the button, turn the main power back on. Keep the button depressed until the puck's light starts flashing red/yellow and release it when it the light turns white. You should see a Sky logo on your TV screen but wait a couple of minutes for the reboot to complete.&nbsp;</P><P>If the puck still doesn't work then you're probably best ringing Sky for a replacement</P> Tue, 16 Dec 2025 09:32:21 GMT BenJoBanjo 2025-12-16T09:32:21Z https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/5168398#M65308 <P>To in lounge not getting a connection. &nbsp;Puck doesn't show any lights. Have:</P><P>checked all plugs and connections&nbsp;</P><P>replaced batteries in remote&nbsp;</P><P>pressed reset on hub getting full green light on front but amber on hdmi 3 which is my selected stream</P><P>run a service test on the app and broadband is good but problem with WiFi although getting good signal on phone and other tvs in house&nbsp;</P> Tue, 16 Dec 2025 09:12:03 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/5168398#M65308 Sla3109 2025-12-16T09:12:03Z https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/5168417#M65311 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4565171">@Sla3109</a>&nbsp;wrote:<BR /><P>To in lounge not getting a connection. &nbsp;Puck doesn't show any lights. Have:</P><P>checked all plugs and connections&nbsp;</P><P>replaced batteries in remote&nbsp;</P><P>pressed reset on hub getting full green light on front but amber on hdmi 3 which is my selected stream</P><P>run a service test on the app and broadband is good but problem with WiFi although getting good signal on phone and other tvs in house&nbsp;</P><HR /></BLOCKQUOTE><P>Have you pressed the button on the underside of the Stream puck?</P><P>Perform a reset by turning the puck off at the mains, then press and hold the standby button on the underside of the puck. Whilst holding the button, turn the main power back on. Keep the button depressed until the puck's light starts flashing red/yellow and release it when it the light turns white. You should see a Sky logo on your TV screen but wait a couple of minutes for the reboot to complete.&nbsp;</P><P>If the puck still doesn't work then you're probably best ringing Sky for a replacement</P> Tue, 16 Dec 2025 09:32:21 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/5168417#M65311 BenJoBanjo 2025-12-16T09:32:21Z