https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5167374#M65237 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4563895">@Kj67</a>&nbsp; &nbsp;Check you still have a clear line of sight from your router to the puck with no objects in the way. Also is your puck away from any other electronic devices, or does it have any thing touching it or very close, it needs a bit of air around it.</P> Mon, 15 Dec 2025 07:06:05 GMT Stephen+Mourton 2025-12-15T07:06:05Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5167191#M65209 <P>Sky puck keeps freezing, is hot to touch or shuts down! Had all this a while ago and got a new one now it's happening again</P> Sun, 14 Dec 2025 19:45:55 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5167191#M65209 Kj67 2025-12-14T19:45:55Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5167374#M65237 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4563895">@Kj67</a>&nbsp; &nbsp;Check you still have a clear line of sight from your router to the puck with no objects in the way. Also is your puck away from any other electronic devices, or does it have any thing touching it or very close, it needs a bit of air around it.</P> Mon, 15 Dec 2025 07:06:05 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5167374#M65237 Stephen+Mourton 2025-12-15T07:06:05Z