topic My sky puck isn't working in Sky Stream

My sky puck isn't working

KateGendall40 — Sun, 14 Dec 2025 21:18:48 GMT

My sky puck isn't working. I have a black screen on my TV. No picture. No response after trying every suggested. It's turned on but nothing is there.

Re: My sky puck isn't working

lettice — Sun, 14 Dec 2025 23:27:08 GMT

You have not mentioned exactly what you have tried.

If it's not switching on correctly or stuck in a standby state, have a read of this Sky help article, namely doing the recovery procedure on step4;

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck

Re: My sky puck isn't working

Stephen+Mourton — Mon, 15 Dec 2025 06:44:05 GMT

Hi Kate. It is possible it is a faulty puck but equally it could be your set up on your tv. Have you gone into your tv settings and tried the different HMDI options, you may just have your HMDI cable in the wrong port but as @lettice say it's difficult without more details.