topic Stream not working in Sky Stream

Stream not working

Carpo — Fri, 12 Dec 2025 22:41:18 GMT

Not working

Re: Can I please talk to someone

Carpo — Fri, 12 Dec 2025 22:39:27 GMT

Sky stream is not working properly

Re: Stream not working

Carpo — Fri, 12 Dec 2025 22:42:12 GMT

Where are the replies?

Re: Stream not working

mikealanr — Fri, 12 Dec 2025 22:43:14 GMT

Hi @Carpo

You will need to provide more information than not working. We are fellow customers not sky and know nothing about you or your set up?

Is this a new install? What's not working? Live channels? Apps? What have you tried to resolve so far? Who is your ISP? Etc etc.

MikeAlanR

Re: Stream not working

MarkGoldsmith — Fri, 12 Dec 2025 22:44:34 GMT

@Carpo wrote:
Where are the replies?

@Carpo FYI this is a public forum, not a live chat so don't expect immediate responses.

Re: Stream not working

mikealanr — Fri, 12 Dec 2025 22:45:33 GMT

@Carpo

You only posted a minute ago! This is NOT live chat and we are fellow customers. Please remember the community rules

https://helpforum.sky.com/t5/About-Sky-Community/ct-p/Members

MikeAlanR

Re: Stream not working

Carpo — Fri, 12 Dec 2025 23:44:56 GMT

Sorry for my abrupt responses and the questions. but I'm new to this and frustrated that I can't speak to a human.

Re: Stream not working

Carpo — Fri, 12 Dec 2025 23:51:06 GMT

Had problems all day with messages on screen saying programme not loading but the programme would play for maybe 30 seconds and then go back to the main menu, but showing it on the preview screen if that make sense

Re: Can I please talk to someone

GD1 — Sat, 13 Dec 2025 01:52:40 GMT

@Carpo Your post has been moved from an old thread you added to on the Sky Glass Board as it is neither a Glass issue nor a relevant thread.

You'll need to provide more details as "Not working properly" isn't very helpful.

What exactly is happening with your stream Puck?

Re: Stream not working

lettice — Sat, 13 Dec 2025 05:41:46 GMT

Have you tried a restart of your Sky Stream puck?

Maybe, also a restart of your broadband hub/router?

To restart your Sky Stream puck,

go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

It maybe a network issue,

Can you do a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, say a few minutes between tests.
What is your speed?