topic Re: Load configuration in Sky Stream

Load configuration

JAD19 — Fri, 12 Dec 2025 12:31:39 GMT

Error message: Unable to load configuration; try again later. When I try later, the recorded series does not show up as if I lost the recording.

Re: Load configuration

GD1 — Fri, 12 Dec 2025 12:36:16 GMT

@JAD19 This doesn't sound like a tream puck related error, where are you seeing this, what device are you using?

Re: Load configuration

JAD19 — Fri, 12 Dec 2025 12:41:05 GMT

Sony TV using Wi-Fi. I subscribe to Sky Stream. Puck came with it.

Re: Load configuration

GD1 — Fri, 12 Dec 2025 12:51:04 GMT

@JAD19 Can you clarify please is the message from your TV or the Stream puck as i've never come across this on the stream opuck itself.

It certainly sounds like amessage your TV is providing if you're trying to record something, it on it itshould be noted you can't record content from a stream puck internally on your TV, the puck playlists items and stores them in the cloud for most of Sky's output.

A quick google shows this:

A "load configuration" message on a Sony TV typically indicates that the device is attempting to restore or apply system settings, often following a reset or startup. If the TV is not connected to the internet, messages such as "Unable to access Internet," "Wi-Fi is not connected," or "Ethernet is not connected" may appear at startup, which can be related to configuration loading. These messages are displayed when the TV cannot establish an active internet connection, but the TV's basic functionality remains unaffected.

Re: Load configuration

JAD19 — Fri, 12 Dec 2025 12:50:39 GMT

The error message appears on the TV screen upper left hand corner. What I do is press the red + button on my remote to "add series". I know it then goes to my playlist. But when I go,back the next day to bring it, either I get the message above or it does not show on my playlist at all. This is most notable on NFL game recordings. Any ideas as to why this happens?

Re: Load configuration

GD1 — Fri, 12 Dec 2025 13:03:31 GMT

@JAD19 I've raised this to Sky in the closed community to see if it's linked to a related empty playlist issue I raised.

Re: Load configuration

JAD19 — Fri, 12 Dec 2025 13:07:41 GMT

Thank you GD1.

Re: Load configuration

GD1 — Fri, 12 Dec 2025 13:16:32 GMT

@JAD19 It's been passed to the tech team we'll need to wait for any update to this.