https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-disconnecting-repeatedly/m-p/5164301#M64931 Sky stream puck is freezing the screen disconnecting and saying there is a fault Thu, 11 Dec 2025 08:50:13 GMT DeniseDoolin 2025-12-11T08:50:13Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-disconnecting-repeatedly/m-p/5164301#M64931 Sky stream puck is freezing the screen disconnecting and saying there is a fault Thu, 11 Dec 2025 08:50:13 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-disconnecting-repeatedly/m-p/5164301#M64931 DeniseDoolin 2025-12-11T08:50:13Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-disconnecting-repeatedly/m-p/5164779#M64965 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4556121">@DeniseDoolin</a>&nbsp; &nbsp;The usual reason is either a poor internet speed, or more likely your set up. If you are not connected via an Ethernet cable then ensure your router and Sky puck have a clear line of sight with nothing blocking the signal such as furniture. &nbsp;I hope that helps.&nbsp;</P> Thu, 11 Dec 2025 18:00:52 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-disconnecting-repeatedly/m-p/5164779#M64965 Stephen+Mourton 2025-12-11T18:00:52Z