https://helpforum.sky.com/t5/Sky-Stream/No-picture/m-p/5164148#M64910 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4560749">@Andrew66662</a>&nbsp;</P><P>&nbsp;</P><P>You will need to provide more information. Is this a new install or has it worked previously? Have you checked the HDMI cable and ports on your TV? The make and model of the TV? Have you unplugged from the mains for a few minutes and tried again etc etc.</P><P>&nbsp;</P><P>Remember we are fellow customers and know nothing about your set up unless you tell us!</P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 10 Dec 2025 20:54:52 GMT mikealanr 2025-12-10T20:54:52Z https://helpforum.sky.com/t5/Sky-Stream/No-picture/m-p/5164112#M64909 <P>Sky puck is on but just have white noise</P> Wed, 10 Dec 2025 19:59:37 GMT https://helpforum.sky.com/t5/Sky-Stream/No-picture/m-p/5164112#M64909 Andrew66662 2025-12-10T19:59:37Z https://helpforum.sky.com/t5/Sky-Stream/No-picture/m-p/5164148#M64910 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4560749">@Andrew66662</a>&nbsp;</P><P>&nbsp;</P><P>You will need to provide more information. Is this a new install or has it worked previously? Have you checked the HDMI cable and ports on your TV? The make and model of the TV? Have you unplugged from the mains for a few minutes and tried again etc etc.</P><P>&nbsp;</P><P>Remember we are fellow customers and know nothing about your set up unless you tell us!</P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 10 Dec 2025 20:54:52 GMT https://helpforum.sky.com/t5/Sky-Stream/No-picture/m-p/5164148#M64910 mikealanr 2025-12-10T20:54:52Z