topic Re: Paramount+ in Sky Stream

Paramount+

Ray1968 — Mon, 08 Dec 2025 21:13:56 GMT

Puk won't log into paramount?

Re: Paramount+

Fothergill1 — Tue, 09 Dec 2025 01:20:48 GMT

Hi @Ray1968 You don't give much detail of the issue so it is difficult to give advice. I'm assuming you have the free Paramount + by having a Sky Cinema subscription.

If you moved from any other Sky product to Stream (Sky Q etc) all your Marketplace subscriptions are cancelled so you have to re-register (see the THIS link)

You can register or re-registered (as appropriate) by doing the following: Use the voice command "My Sky" and then select the following: your products / (enter your PIN) / App Subscriptions / Current / and then Paramount + Monthly. Hopefully it will say £0 per month as you have Sky Cinema. If so select Activate subscription.

Also, see the following link:

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-paramount-plus

Re: Paramount+

Ray1968 — Tue, 09 Dec 2025 08:18:03 GMT

I do have sky cinema , I was actually watching paramount , when it froze , it now asks me to sign in , which I click on, but nothing happens , all other apps work. I have rebooted, and updated apps ect , same thing .

Re: Paramount+

lettice — Tue, 09 Dec 2025 08:52:02 GMT

@Ray1968

When you say rebooted, do you mean a Sky Stream Puck settings restart?

An apps refresh can take up to 24 hours to complete fully.

Might also be worth restarting your broadband router/hub, with your Sky Stream puck in standby when doing so.

Re: Paramount+

Ray1968 — Tue, 09 Dec 2025 11:47:20 GMT

I'm getting "welcome back ect ect... Press " enter paramount+ to automatically sign in " I press nothing happens . Turned off router ect .. no effect

Re: Paramount+

Ray1968 — Tue, 09 Dec 2025 12:05:48 GMT

Had to reset password, through paramount app on line .

Seems to be working now

Re: Paramount+

Ray1968 — Tue, 09 Dec 2025 12:31:06 GMT

Just in case other people have the same problem , I just used the same password as I use for sky? It might make a difference if you change it ? Also used my phone to log in using the QR code I got on my screen 👍