topic There is technical fault, please try again later in Sky Stream

There is technical fault, please try again later

MonFromNotts15 — Tue, 09 Dec 2025 11:25:11 GMT

I know this has been raised, but I have had the above error for several days now and each day, I reboot, reset, update, pull plugs out and still no joy, and then suddenly much later on in the day , i have to reset the TV several times a day with no joy. Why is this happening. I have checked the sky status, transmitters etc. Why is this happening, and when is it going to be fixed! I can watch direct on the app, but I cannot go back to the start of programmes either, so if I don't watch a programme when it starts thats it. Whats the point of having sky if this keeps happening?

Re: There is technical fault, please try again later

GD1 — Tue, 09 Dec 2025 11:32:17 GMT

@MonFromNotts15 If it's recurring issue it would point to your connection to the puck within the home.

Not sure why you're checking transmitters as Sky stream gets all of it's content over broadband and does not use any terrestrial transmitters.

How is you puck connected to the hub? On the puck open the netflix app, go to Get Help, run connection test, what speed is being reported.

Also check within the settings menu that the puck has the following settings in Startup and standby - Networked standby mode is set to On

Overnight Power saving is set to off.

Re: There is technical fault, please try again later

MonFromNotts15 — Tue, 09 Dec 2025 11:54:13 GMT

Thanks, basically I am trying everything! We have already done everything you have suggested. I have since 'chatted' on Sky, but I now have to ring, as Sky Stream is not supported via Sky Chat, which seems ridiculous. Will see what they say.