topic Re: Timing out setting in Sky Stream

Re: Timing out setting

Terry144 — Mon, 08 Dec 2025 23:49:24 GMT

It times out if it is paused for a minute or two. Can this be prevented? It is very annoying.

Re: Timing out setting

oj01 — Tue, 09 Dec 2025 07:28:15 GMT

@Terry144 wrote:
It times out if it is paused for a minute or two. Can this be prevented? It is very annoying.

Is your hard drive full?

Re: Timing out setting

Terry144 — Tue, 09 Dec 2025 09:36:23 GMT

Not sure if there is a storage drive. It is only streaming service, no recording. Thanks for reply.

Re: Timing out setting

oj01 — Tue, 09 Dec 2025 12:02:08 GMT

@Terry144 wrote:
Not sure if there is a storage drive. It is only streaming service, no recording. Thanks for reply.

You originally posted in the Sky+HD forum. Your post has been moved to the correct forum.

Re: Timing out setting

Jporch316 — Tue, 09 Dec 2025 13:03:18 GMT

Hi @Terry144

@the new update currently rolling out extends the pause time to approx 25 minutes

Re: Timing out setting

Terry144 — Tue, 09 Dec 2025 22:45:33 GMT

Thanks, I will try to update the settop box.

Re: Timing out setting

Fothergill1 — Tue, 09 Dec 2025 22:57:58 GMT

Hi @Terry144 Unfortunately you cannot force an update on the Stream puck. The UI 3.79.0 update is current rolling out in batches and you will receive it when your turn comes around. As already mentioned the new UI extends the pause time to 25 minutes but also does not then put the puck into standby, it simply releases the pause and your programme will just continue playing. The benefit of this is you have the option to rewind if it unpauses.

I was updated recently and the pause function is a vast improvement.