topic Re: You tube app not working in Sky Stream

You tube app not working

Spiritbug — Sun, 07 Dec 2025 18:31:18 GMT

You tube app is not working on sky puck, i have to keep restarting the device

Re: You tube app not working

peter-marlow+1966 — Sun, 07 Dec 2025 19:06:04 GMT

My youtube app is working fine on my puck, useing it now

Re: You tube app not working

GD1 — Sun, 07 Dec 2025 20:02:20 GMT

@peter-marlow+1966 Agreed, in fact it performs better on 4K content then the inbuilt app on my Samsung TV these days.

@Spiritbug What speeds are you receiving at the puck? Opne the netflix app, go to Get Help, run connection test.

Re: You tube app not working

Spiritbug — Sun, 07 Dec 2025 20:15:28 GMT

89.37.bps is the speed, I am on full fibre 2gbps, I am using a wired ethernet cat 8 cable

Re: You tube app not working

Stephen+Mourton — Mon, 08 Dec 2025 16:18:14 GMT

@Spiritbug Have you tried an App refresh in Settings?

Re: You tube app not working

lettice — Mon, 08 Dec 2025 16:37:11 GMT

Not seeing any other trending recent issues on here for the YouTube app having problems and mine has been running fine today also.

Would suggest doing the following;

First do a restart of your Sky Stream box.

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Then, do a restart or your broadband hub/router, with the Sky Stream puck in standby.

Plus, do an apps refresh;

Press Home on your Sky remote, then highlight Settings.
Press System management, then Resets and updates, and finally Refresh apps.
You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.
An apps refresh can take up to 24 hours to complete.