https://helpforum.sky.com/t5/Sky-Stream/Start-watching-a-programme-and-then-it-dies-despite-excellent-cinnection/m-p/5160925#M64655 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4557098">@MartinNich</a>&nbsp;wrote:<BR />I recently swapped to sky stream, but when I try and watch any programme after a while, the screen goes blank and I have to reboot everything. Does anybody know whatvmay be causing this? My internet connection is listed as excellent<HR /></BLOCKQUOTE><P>It may be excellent but what speed is it?&nbsp;<BR />A Stream puck relies ENTIRELY on having a fast and stable connection of at least 25Mbps.&nbsp;<BR />To find out the speed your puck is ACTUALLY RECEIVING open the Netflix app, navigate to the get help menu top left by clicking on your profile avatar, and run a network check.&nbsp;</P> Sun, 07 Dec 2025 16:10:12 GMT BenJoBanjo 2025-12-07T16:10:12Z https://helpforum.sky.com/t5/Sky-Stream/Start-watching-a-programme-and-then-it-dies-despite-excellent-cinnection/m-p/5160730#M64639 I recently swapped to sky stream, but when I try and watch any programme after a while, the screen goes blank and I have to reboot everything. Does anybody know whatvmay be causing this? My internet connection is listed as excellent Sun, 07 Dec 2025 10:04:58 GMT https://helpforum.sky.com/t5/Sky-Stream/Start-watching-a-programme-and-then-it-dies-despite-excellent-cinnection/m-p/5160730#M64639 MartinNich 2025-12-07T10:04:58Z https://helpforum.sky.com/t5/Sky-Stream/Start-watching-a-programme-and-then-it-dies-despite-excellent-cinnection/m-p/5160925#M64655 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4557098">@MartinNich</a>&nbsp;wrote:<BR />I recently swapped to sky stream, but when I try and watch any programme after a while, the screen goes blank and I have to reboot everything. Does anybody know whatvmay be causing this? My internet connection is listed as excellent<HR /></BLOCKQUOTE><P>It may be excellent but what speed is it?&nbsp;<BR />A Stream puck relies ENTIRELY on having a fast and stable connection of at least 25Mbps.&nbsp;<BR />To find out the speed your puck is ACTUALLY RECEIVING open the Netflix app, navigate to the get help menu top left by clicking on your profile avatar, and run a network check.&nbsp;</P> Sun, 07 Dec 2025 16:10:12 GMT https://helpforum.sky.com/t5/Sky-Stream/Start-watching-a-programme-and-then-it-dies-despite-excellent-cinnection/m-p/5160925#M64655 BenJoBanjo 2025-12-07T16:10:12Z