https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/5160922#M64654 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4557240">@ElaineCurran</a>&nbsp;wrote:<BR />1 of 4 of my sky stream pucks keeps freezing and also the Netflix app doesn't work properly . Have tried restarting and unplugging and resetting the sound and picture.<HR /></BLOCKQUOTE><P>Swap it with one of the others to determine if it's a broadband speed issue. If it's still problematic give Sky a ring to get it replaced.&nbsp;</P> Sun, 07 Dec 2025 16:07:25 GMT BenJoBanjo 2025-12-07T16:07:25Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/5160794#M64647 1 of 4 of my sky stream pucks keeps freezing and also the Netflix app doesn't work properly . Have tried restarting and unplugging and resetting the sound and picture. Sun, 07 Dec 2025 13:07:27 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/5160794#M64647 ElaineCurran 2025-12-07T13:07:27Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/5160922#M64654 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4557240">@ElaineCurran</a>&nbsp;wrote:<BR />1 of 4 of my sky stream pucks keeps freezing and also the Netflix app doesn't work properly . Have tried restarting and unplugging and resetting the sound and picture.<HR /></BLOCKQUOTE><P>Swap it with one of the others to determine if it's a broadband speed issue. If it's still problematic give Sky a ring to get it replaced.&nbsp;</P> Sun, 07 Dec 2025 16:07:25 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/5160922#M64654 BenJoBanjo 2025-12-07T16:07:25Z