topic Re: Sky puck stuck on Home Screen in Sky Stream

Sky puck stuck on Home Screen

Trevs- — Sat, 06 Dec 2025 14:45:57 GMT

Im new to sky - initiating sky puck worked just fine - later in day when switched back on sky puck is locked on Home Screen- I have turned this on and off - tried disconnecting from mains - left disconnected over night and still same issue when switching back on its stuck on home screen- sky remote wirks as this will switch tv on and off and increae/decrease volume- I have also tried unpaired and repairing remote - am now at a loss what do other than throw the damm thing out f the window - my first experience of sky leaving a lot to be desired

Re: Sky puck stuck on Home Screen

Stephen+Mourton — Sat, 06 Dec 2025 16:52:16 GMT

@Trevs- I appreciate it can be very frustrating. Stream has to have very precise requirements. Firstly are you trying to connect via wi_fi or via Ethernet?

Re: Sky puck stuck on Home Screen

lettice — Sat, 06 Dec 2025 16:54:59 GMT

Can you try the recovery procedure, as described on step 4 in this help article;

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck