Sky stream loses signal comstantly

-phil- — Fri, 05 Dec 2025 18:50:48 GMT

Sky stream loses signal constantly

Re: Sky stream loses signal comstantly

Stephen+Mourton — Sat, 06 Dec 2025 09:31:31 GMT

@-phil- Hi, is your router and puck connected via an Ethernet cable? If not one of the most common reasons is there nor being a clear line of sight between your router and puck with no objects or furniture in the way. Also the router and puck can be effected by objects on them or near them so if necessary clear an area around them. Also if you router is near glass such a a mirror or on a window sill, all these can effect your connection. I hope that helps.

Re: Sky stream loses signal comstantly

lettice — Sat, 06 Dec 2025 10:05:51 GMT

Having a good local network is a key factor for having a reliable experience with Sky Stream.
Not just broadband speed to your house and router, but for your local network supply via wifi or ethernet, that can be affected in a busy household or can suffer from some local interference.

Best way to test is via a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, over say a half hour period during tests.
What is your speed for each puck?

Also, it may be suffering from interference, the puck much like a Sky Q box can for some customers suffer from this at times. More often seen as an intermittent blip.
Not always a cure, but the following may help to resolve;
Make sure you have a good 6-8 inches free on all sides of the puck.
Do not stack the puck on top of any other device.
Best not to sit it on a glass shelf. Wood is generally the best.
Make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.

topic Sky stream loses signal comstantly in Sky Stream

Sky stream loses signal comstantly

Re: Sky stream loses signal comstantly

Re: Sky stream loses signal comstantly