topic Re: Returned sky streaming puck in Sky Stream

Returned sky streaming puck

SWMBO54 — Thu, 04 Dec 2025 20:57:33 GMT

I returned the sky puck and remote, cable etc, in the packaging sky provided, now sky are messaging me that I am being charged £67 for not returning it. I have proof of postage, my problem is that when I phone the only number I can find on the website, it's for calls about mobiles only Does anyone have a number for actual customer service please?

Re: Returned sky streaming puck

Fothergill1 — Thu, 04 Dec 2025 22:17:43 GMT

Hi @SWMBO54 try the numbers shown in the following link: https://www.sky.com/help/articles/viewing-help

Sky claiming to have not received your return is nothing new and posts on the forum are quite frequent. It happened to me a few years ago when returning a Sky multi-room box. I phoned Sky and explained that I still had my proof of postage and the matter was sorted within a couple of minutes.

Good luck

Re: Returned sky streaming puck

Dazzasky — Fri, 05 Dec 2025 09:40:39 GMT

@Fothergill1 wrote:
Hi @SWMBO54 try the numbers shown in the following link: https://www.sky.com/help/articles/viewing-help

Sky claiming to have not received your return is nothing new and posts on the forum are quite frequent. It happened to me a few years ago when returning a Sky multi-room box. I phoned Sky and explained that I still had my proof of postage and the matter was sorted within a couple of minutes.

Good luck

Sky really need to get their act together, it's not fair on the customer receiving notification they are being charged for something that is not their fault.

Re: Returned sky streaming puck

Diana+Moore — Sun, 07 Dec 2025 19:05:28 GMT

Iwhy am I stilll being charged for two lycks

Re: Returned sky streaming puck

mikealanr — Sun, 07 Dec 2025 19:35:36 GMT

@Diana+Moore

We are fellow customers and know nothing about you. If you want to provide more information the community will do it's best to assist or you can contact sky on the link already provided in this thread.

MikeAlanR