topic Re: Sky puck in Sky Stream

Sky puck

Tara1234- — Fri, 05 Dec 2025 08:16:01 GMT

My sky puck doesn't seem to be working, broadband connection test says that's running fine but there is no light on the sky puck and not turning on? I've turned everything off and on again but still nothing?

Re: Sky puck

GD1 — Fri, 05 Dec 2025 08:49:53 GMT

@Tara1234- What steps exactlyhave you tried, "everything" doesn't tell the community anything useful. https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-sky-stream-check

Re: Sky puck

BenJoBanjo — Fri, 05 Dec 2025 09:02:31 GMT

@Tara1234- wrote:
My sky puck doesn't seem to be working, broadband connection test says that's running fine but there is no light on the sky puck and not turning on? I've turned everything off and on again but still nothing?

If there's no light on the puck itself when you have connected it to the power supply and tried turning it on with the button underneath then it's likely a duff unit and will need to be replaced. You'll need to ring Sky to request this.

Re: Sky puck

lettice — Fri, 05 Dec 2025 09:40:28 GMT

When it's not turning on, this normally solves the issue, namely doing the recovery procedure on step 4 of this Sky help article;

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck