topic Re: Netflix just a blank black screen in Sky Stream

Netflix just a blank black screen

SwankyOrc — Fri, 07 Nov 2025 18:26:24 GMT

Is there a problem with Netflix or Netflix on Sky?
Every time we open it it's just black or blank screen.
We have to refresh apps every single time we want to open Netflix it's absurd.
Is there a known issue?
Thanks

Re: Netflix just a blank black screen

mikealanr — Fri, 07 Nov 2025 20:46:13 GMT

Hi @SwankyOrc

If it was a wide spread issue the forum would be flooded with posts. Can you get to the netflix menu at all? If so try the reload netflix option in the menu (profile > get help > reload)

This will clear the cache. The other thing to try is to sign out off all devices (via the netflix website), reboot your sky device and then then try signing in again.

https://help.netflix.com/en/node/127429

MikeAlanR

Re: Netflix just a blank black screen

SarahLN — Sun, 09 Nov 2025 09:44:59 GMT

I have the same issue of a black screen whenoading netflix, I have to go back open a different appike channel 4 or iPlayer then Netflix will load correctly. I've tried rebooting the box and refreshing the apps. But the issue still ends up coming back regularly.

Re: Netflix just a blank black screen

SwankyOrc — Mon, 10 Nov 2025 14:15:12 GMT

Hi Mike,

thanks for this. We've done all that and unfortunately it keeps happening!

Re: Netflix just a blank black screen

SwankyOrc — Mon, 10 Nov 2025 14:17:16 GMT

Very odd isn't it. Wondering if it's just through Sky

Re: Netflix just a blank black screen

Funnypencil — Mon, 01 Dec 2025 21:29:58 GMT

Same issue here.

Re: Netflix just a blank black screen

Bagsy43 — Tue, 02 Dec 2025 13:05:41 GMT

Same, been happening for weeks on all apps when I try and 'continue watching'. I have to restart stream box, open app manually and then continue watching!

Re: Netflix just a blank black screen

SP110 — Tue, 09 Dec 2025 22:14:40 GMT

Save issue with me with Sky puck. Picture is fine on Netflix, but if I exit the app, then try and 'continue watching' or launch the app icon....just blank screen.....then back to refreshing apps......anyone know a fix yet?????

Re: Netflix just a blank black screen

Emargey — Wed, 07 Jan 2026 19:39:10 GMT

Also having the exact same issue, been happening for a couple of months now.

Re: Netflix just a blank black screen

roadrunner28 — Sun, 25 Jan 2026 19:45:48 GMT

Same issue, we have to restart puck every day. Come on Sky sort it out!

Re: Netflix just a blank black screen

SwankyOrc — Tue, 03 Feb 2026 01:14:11 GMT

They won't. They are utterly shocking since the take over. Netflix doesn't work, lift the remote every 59 minutes, internet doesn't work yet no way to prove unless you film it and no one to talk to. We will never go with Sky again.