topic Re: Lousy channel 5 app in Sky Stream

My5 App: Freezing

Sallyb04 — Mon, 01 Dec 2025 09:56:52 GMT

Why does my whole sky stream go caput after using the channel 5 app.

Cannot turn off tv with remote or get any channels it just freezes up completely. This keeps happening WHY?

Moderator note: subject of thread updated to better reflect the conversation

Channel 5 issues with streaming

Momac2 — Fri, 28 Nov 2025 20:51:07 GMT

How can the issue of channel 5 playbacks be resolved? Freezes at adverts then have to log out then back in...

Re: Channel 5 issues with streaming

PJB001 — Sat, 29 Nov 2025 19:21:46 GMT

Have been experiencing same problem amongst others over passed weeks..... it's rather boring now so say the least

Re: Lousy channel 5 app

63johnw — Mon, 01 Dec 2025 09:57:26 GMT

Same here, watching the Lost Symbol via the 5 streaming app when it comes to an add break I fast forward (I have add skipping) and when it comes to the end of the add break it freezes on a black screen. Not every time but it seems to be most times. If I then rewind a little and then press play it continues in to the program. @KevNewMedia

Re: Lousy channel 5 app

KevNewMedia — Mon, 01 Dec 2025 09:56:19 GMT

Hi Everyone

Thank you for highlighting this problem, and thanks for tagging me @63johnw .

Our support teams are investigating the problem and when we have more information, we'll let you know.

In the meantime, it would be handy if you are able to tell us if there's a particular advert or area of the app that causes it to freeze. Please continue to add any examples into the thread.

To understand the extent of this issue, I've merged some posts into the one thread. I'll be marking the thread as answered, so that anyone new to the thread knows we're working on it, and they don't have to read every post.

Re: Lousy channel 5 app

Sallyb04 — Mon, 01 Dec 2025 12:45:44 GMT

The dorito ad used to cause a problem to 5 app but any adverts seem to cause a blackout now. It has become unwatchable so only use it on terrestrial tv.

Sky need to get this sorted or 5 does.

Re: Channel 5 issues with streaming

KarenCHB — Mon, 01 Dec 2025 22:17:24 GMT

Yes same for me and it's driving me nuts! Screen goes black nothing works via the remote. TV is turned off but Sky box still live. It's unwatchable

Re: My5 App: Freezing

LouMB — Tue, 02 Dec 2025 14:47:59 GMT

Having the same issue trying to watch The Forsythes and I'm close to giving up now. I've seen the same ad break during episode 4 approx 5 times trying to get it to move past it but just keep getting a blank screen. Only got this far in the series due to perseverance, its done this on every episode but today is worse. Always starts with the Great Western Railyway ad and ends with the next series of Hardacres, most ads start pixelated too.

I've rebooted my Sky puck, refreshed all of the apps, removed the show from my playlist. Tried loading it from continue watching and straight from the My5 app.

Re: My5 App: Freezing

BenJoBanjo — Tue, 02 Dec 2025 15:24:33 GMT

The Channel 5 app is an abomination on all platforms, not just SkyOS.

I no longer tolerate advertising of any kind and therefore now record any Five programmes I want to watch (there are hardly any anyway) from the Freeview tuner in my TV onto a USB flash drive. I can then easily skip through the ads with four quick clicks of a button on the remote which jumps forward one minute. Ad breaks on Five all seem to be exactly 4 minutes long so they are simple to skip.

Re: My5 App: Freezing

GD1 — Wed, 03 Dec 2025 09:04:37 GMT

It does seem to be across different platforms according to this report https://rxtvinfo.com/2025/catching-up-with-5-more-content-but-app-bugs-remain/

Re: My5 App: Freezing

SH60 — Wed, 03 Dec 2025 19:25:44 GMT

It's driving me nuts. During every advert break it freezes and I get a black screen. The Dreams ad seems to be the one that is causing the most problem.

Re: My5 App: Freezing

Gary+1985 — Wed, 03 Dec 2025 20:51:21 GMT

Mine is the same, stopped watching it as pointless 😡

Re: Lousy channel 5 app

DavidJ12 — Thu, 04 Dec 2025 09:14:33 GMT

Im having a slighty different issue accorss all devices (using sky and sky go) on Channel 5 where the live stream either buffers of the sound and lips are out of sync

My5 - won’t buffer adverts - have to watch over & over again & keep re-starting - very frustrating

Frustrated1231 — Thu, 04 Dec 2025 20:33:21 GMT

My5 - every time goes to adverts it won't buffer and jams on black screen part way through. So have to re-start programme & watch adverts over & over again. So frustrating. Why is it happening?

Re: My5 - won’t buffer adverts - have to watch over & over again & keep re-starting - very f

GD1 — Thu, 04 Dec 2025 20:37:24 GMT

@Frustrated1231 I have merged your post to this existing thread that is discussing the same issue, a new thread isn't required.

Channel 5 crashes

John700 — Fri, 05 Dec 2025 13:09:18 GMT

When watching channel 5 following the adverts the next episode will not play and we have to reboot the sky stream puck

Re: Lousy channel 5 app

Nickatherton — Sun, 07 Dec 2025 20:28:13 GMT

It happens after an ad break in my Glass. The programme starts and plays gets to the ads which run, the programme then continues but freezes after playing for twenty seconds or so. It seems to happen with every programme, sometimes going back to the Glass menu and then starting My5 again resolves the problem but other times it is still frozen.

Re: My5 App: Freezing

01Pk001 — Tue, 09 Dec 2025 22:23:10 GMT

I'm having the same problem again, thought it was sorted last month. I've started watching Cooper and Fry, have way through ads freezing and blank screen. Go back to home page and ads restart to freeze again. So annoying and unwatchable.

Re: My5 App: Freezing

Frav — Wed, 10 Dec 2025 23:09:52 GMT

Same issue. My5 app goes blurry for the first few seconds of ads then the black screen of death. Use the back key on the remote, select resume, then adverts again.

This does not happen every advert break, just random.

All other apps working fine.

Re: My5 App: Freezing

Piney — Thu, 18 Dec 2025 23:50:00 GMT

I am so relieved it happens to you too! It's Infuriating! Forsyth - gave up , The Imposter - gave up tv keeps going off !only for 5 can they not do something or is it a sky problem any helpful advice ? I'm