https://helpforum.sky.com/t5/Sky-Stream/New-sky-puck-issue/m-p/5155600#M64276 <P>I have recently just had a new sky glass tv and new sky pick installed at home including a new sky whole home subscription.</P><P>both of my remotes woke on the sky sky downstairs but neither work in the sky pick upstairs, I have tried pressing 7 and 9 followed by 1 and 3, switched it off and back on again and restarted the puck.</P><P>i get the Home Screen on my tv but can't get either remote to control it. Does anyone have any ideas?&nbsp;</P> Sun, 30 Nov 2025 21:15:55 GMT Lara0707 2025-11-30T21:15:55Z https://helpforum.sky.com/t5/Sky-Stream/New-sky-puck-issue/m-p/5155600#M64276 <P>I have recently just had a new sky glass tv and new sky pick installed at home including a new sky whole home subscription.</P><P>both of my remotes woke on the sky sky downstairs but neither work in the sky pick upstairs, I have tried pressing 7 and 9 followed by 1 and 3, switched it off and back on again and restarted the puck.</P><P>i get the Home Screen on my tv but can't get either remote to control it. Does anyone have any ideas?&nbsp;</P> Sun, 30 Nov 2025 21:15:55 GMT https://helpforum.sky.com/t5/Sky-Stream/New-sky-puck-issue/m-p/5155600#M64276 Lara0707 2025-11-30T21:15:55Z