topic Reinstate! in Sky Stream

Reinstate!

Joodx — Sun, 30 Nov 2025 14:26:30 GMT

How do I cancel my sky cinema I used this once. I have an outranking balance of £24 which I can not pay today. Until the 19th. But I need my sky stream back on. I cannot call up can anyone from sky help please asap?

Re: Reinstate!

TimmyBGood — Sun, 30 Nov 2025 14:47:03 GMT

@Joodx wrote:

I have an outranking balance of £24 which I can not pay today.

Unfortunately Sky will not reactivate service or enter into dialogue until any outstanding balance is cleared and a functioning payment method is in place.

Re: Reinstate!

Nigelb1972 — Sun, 30 Nov 2025 15:11:10 GMT

You can cancel Sky Cinema via the MySky app but Sky won't reactivate your Stream account until the arrears have been cleared.

Re: Reinstate!

MarkGoldsmith — Sun, 30 Nov 2025 18:58:35 GMT

@Nigelb1972 wrote:
You can cancel Sky Cinema via the MySky app but Sky won't reactivate your Stream account until the arrears have been cleared.

But only if you aren't in a minimum term for Sky Cinema. If you added Sky Cinema as part of a 24 month minimum term they may not allow you to remove it ( its essentially up to Sky's discretion).