topic Can’t watch sky in Sky Stream

Can’t watch sky

Georgina1975 — Sat, 29 Nov 2025 20:09:19 GMT

Tv is on but says issue with puck

dmturne it all on and off etc and still can't get the screen to change

Re: Can’t watch sky

mikealanr — Sat, 29 Nov 2025 20:26:23 GMT

Hi @Georgina1975

You will need to provide more information. What is the exact message you are seeing? Can you see the home screen of the puck? Or is it a message on your TV rather than the puck? Has it ever worked or is this a new set up? What TV is it etc.

Remember we fellow customers not sky and no nothing about your set up unless you tell us.

MikeAlanR

Re: Can’t watch sky

Georgina1975 — Sat, 29 Nov 2025 20:30:19 GMT

Hi Mike

wdnha r sky glass tv down stores and come up to watch tv and the screen goes on but nothing will open etc and is no message but been on sky app and says we have a puck issue but it was all ok this morning so not sure what to do

Re: Can’t watch sky

mikealanr — Sat, 29 Nov 2025 21:21:42 GMT

@Georgina1975

Power off the puck at the mains for a few minutes and try again.

MikeAlanR

Re: Can’t watch sky

peter-marlow+1966 — Sat, 29 Nov 2025 23:48:02 GMT

Have you changed the hdim on the tv ?