topic Re: Sky Pucks are rubbish in Sky Stream

Sky Pucks are rubbish

KenCam — Tue, 09 Sep 2025 19:07:24 GMT

Is anyone else having frustrating intermittent problems with Sky Puck. My broadband is high perf fibre. Sky puck just loses connection. Please help!

Re: Sky Pucks are rubbish

TimmyBGood — Tue, 09 Sep 2025 19:20:37 GMT

@KenCam wrote:

Is anyone else having frustrating intermittent problems with Sky Puck.

Repeated posts on the topic would suggest a percentage of Puck users experience that issue, but only Sky knows what proportion of subscribers that represents.

Re: Sky Pucks are rubbish

KenCam — Wed, 10 Sep 2025 07:31:18 GMT

Does anyone have a number to speak to Sky?

Re: Sky Pucks are rubbish

Fothergill1 — Wed, 10 Sep 2025 08:13:06 GMT

Hi @KenCam If Sky is your mobile provider you can phone them by dialling 150.

If it is not your provider have a look at the following link which contains some phone numbers;https://www.sky.com/help/articles/viewing-help

Unfortunately I cannot include the actual phone number as the forum filters will reject it.

Re: Sky Pucks are rubbish

Dogg16 — Sat, 11 Oct 2025 14:03:29 GMT

Yep. And mine is about 3m from the router. Awful system.

Re: Sky Pucks are rubbish

MarkGoldsmith — Sat, 11 Oct 2025 17:21:48 GMT

@Dogg16 wrote:
Yep. And mine is about 3m from the router. Awful system.

@Dogg16 is your puck also out in the open I.e it's not on an enclosed shelf of a TV cabinet?

Re: Sky Pucks are rubbish

HuffMcMonkey — Sat, 11 Oct 2025 21:07:59 GMT

Had them since the launch of sky glass.

Still barely out of beta testing in my opinion. If they weren't rented I would have launched them into the river.

Re: Sky Pucks are rubbish

Marlycrow — Tue, 25 Nov 2025 22:16:25 GMT

Yep complete junk - disappointed as sky was once a good service with flawless performance.

Re: Sky Pucks are rubbish

Wilf-66 — Mon, 01 Dec 2025 22:09:51 GMT

Total pants! Constant,y freezing, needs piwer off restarting, menus crash, sound glitches, intermittent jumps in olayback. Mine is connected via ethernet to 500Mb fibre, si it has to be the software.

Re: Sky Pucks are rubbish

Suskha — Tue, 02 Dec 2025 08:22:46 GMT

Never had such issues and my Pucks are two floors up from my router

Re: Sky Pucks are rubbish

TimmyBGood — Tue, 02 Dec 2025 11:23:17 GMT

@Wilf-66 wrote:

Mine is connected via ethernet to 500Mb fibre, si it has to be the software.

Is the puck WiFi switched off?