https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-playing-up/m-p/5151470#M63863 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3722020">@Carol1155</a>&nbsp;this appear to be a current issue for users connected via Ethernet. &nbsp;I have just read another thread on the same subject which was referring users to another thread that had a work around which although not solving the main problem it does allow you to reconnect without a full reboot.</P><P>&nbsp;</P><P>Have a look at this <A href="https://helpforum.sky.com/t5/Sky-Glass-Live/Glass-I-m-connected-via-Ethernet-and-on-first-power-up-it-tells-me-I-don-t-have-a-connection/m-p/5137527#M173448" target="_self">thread</A> to see if it resolves the issue for you.&nbsp;Good luck</P><P>&nbsp;</P><P>&nbsp;cc&nbsp;@Anonymous&nbsp;<span class="lia-unicode-emoji" title=":thumbs_up:">👍</span></P> Tue, 25 Nov 2025 19:28:54 GMT Fothergill1 2025-11-25T19:28:54Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-playing-up/m-p/5151306#M63850 More often now when we switch on with the Home button on the remote the sky puck doesn't connect to the Internet. We go through the routine of switching everything off and then back on again but this takes a while. Why won't the puck connect straight away now? Everything else is connected to the wi-fi, no problem there. Tue, 25 Nov 2025 16:30:49 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-playing-up/m-p/5151306#M63850 Carol1155 2025-11-25T16:30:49Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-playing-up/m-p/5151470#M63863 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3722020">@Carol1155</a>&nbsp;this appear to be a current issue for users connected via Ethernet. &nbsp;I have just read another thread on the same subject which was referring users to another thread that had a work around which although not solving the main problem it does allow you to reconnect without a full reboot.</P><P>&nbsp;</P><P>Have a look at this <A href="https://helpforum.sky.com/t5/Sky-Glass-Live/Glass-I-m-connected-via-Ethernet-and-on-first-power-up-it-tells-me-I-don-t-have-a-connection/m-p/5137527#M173448" target="_self">thread</A> to see if it resolves the issue for you.&nbsp;Good luck</P><P>&nbsp;</P><P>&nbsp;cc&nbsp;@Anonymous&nbsp;<span class="lia-unicode-emoji" title=":thumbs_up:">👍</span></P> Tue, 25 Nov 2025 19:28:54 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-playing-up/m-p/5151470#M63863 Fothergill1 2025-11-25T19:28:54Z