topic Re: WhatsApp scam??? in Sky Stream

WhatsApp scam???

dawn+forbes — Mon, 24 Nov 2025 11:18:23 GMT

Anyone a had a WhatsApp out the blue offering a free complimentary engineer visit? And asking for for information then advised to click on a link.

Re: WhatsApp scam???

GD1 — Mon, 24 Nov 2025 11:26:53 GMT

@dawn+forbes Have you contacted Sky regarding any issues? Do you have Sky Stream? (You've posted this in the Sky Q section).

Re: WhatsApp scam???

dawn+forbes — Mon, 24 Nov 2025 11:32:12 GMT

Can't get though to sky!!!!

But ,cheers for the reply!

Re: WhatsApp scam???

GD1 — Mon, 24 Nov 2025 11:40:00 GMT

@dawn+forbes Your duplicate thread on the Stream board has been removed, however you didin't confirm if you have Stream or not, do you have Sky stream?

If so the Whats app message is genuine and part of a trial and you just need to follow the guidance within the message.

Re: WhatsApp scam???

dawn+forbes — Mon, 24 Nov 2025 11:45:22 GMT

Hello, I have Sky Stream. I generally avoid clicking on any links unless I have initiated the communication.

Re: WhatsApp scam???

GD1 — Mon, 24 Nov 2025 11:49:09 GMT

@dawn+forbes What is the exact wording of the message as we've been advised through the closed community that Sky are running a trial.

Re: WhatsApp scam???

dawn+forbes — Mon, 24 Nov 2025 12:05:23 GMT

Re: WhatsApp scam???

GD1 — Mon, 24 Nov 2025 12:16:32 GMT

@dawn+forbes So can you confirm that the whats app message was 1st contact from Sky, if so what is the original message?

If this is the Sky trial you won't be able to call to book an engineer as the CSA team you speak to wonp;t be able to book one.

Re: WhatsApp scam???

dawn+forbes — Mon, 24 Nov 2025 12:49:21 GMT

Yes, Sky did contact me first. They mentioned it was a trial for a Wi-Fi home visit. As I previously stated, I am always cautious about clicking on links.

Re: WhatsApp scam???

GD1 — Mon, 24 Nov 2025 12:51:48 GMT

@dawn+forbes If you could share the wording on the 1st whatsapp message that would be helpful, although as stated we are aware Sky is running a trial via whats app.

Re: WhatsApp scam???

dawn+forbes — Mon, 24 Nov 2025 12:56:11 GMT

Re: WhatsApp scam???

GD1 — Mon, 24 Nov 2025 13:42:44 GMT

@dawn+forbes Thanks, that is a genuine whatsapp message from Sky.

Re: WhatsApp scam???

dawn+forbes — Mon, 24 Nov 2025 13:47:01 GMT

Hello, thank you. May I inquire about the basis of your certainty?

Re: WhatsApp scam???

GD1 — Mon, 24 Nov 2025 14:11:46 GMT

@dawn+forbes I explained it in my previous posts that Sky are trialling this. The message is also from Sky's verified business account.

The Blue Tick next to Sky UK confirms the account is legitimate.

Re: WhatsApp scam???

dawn+forbes — Mon, 24 Nov 2025 14:22:07 GMT

I was aware that Sky was offering a trial, but I believe it is always better to err on the side of caution than to risk being scammed.

Thanks for your input.

Re: WhatsApp scam???

Dazzasky — Mon, 24 Nov 2025 15:52:31 GMT

@dawn+forbes wrote:
I was aware that Sky was offering a trial, but I believe it is always better to err on the side of caution than to risk being scammed.
Thanks for your input.

You have done the correct thing by checking @dawn+forbes

Re: WhatsApp scam???

GD1 — Mon, 24 Nov 2025 15:00:44 GMT

@dawn+forbes wrote:

I was aware that Sky was offering a trial, but I believe it is always better to err on the side of caution than to risk being scammed.

Thanks for your input.

No problem, as you say always best to check these things out 🙂

Re: WhatsApp scam???

KevNewMedia — Wed, 26 Nov 2025 14:57:58 GMT

Hi Everyone

Thanks for highlighting this message and for tagging us @GD1

We can confirm we do send some messages to customers, you will know it is Sky as it is flagged as business account and a verified blue tick.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Re: WhatsApp scam???

Holl78 — Fri, 12 Dec 2025 20:11:46 GMT

I've had that same WhatsApp message.