topic Re: Sky stream technical fault potential fix. in Sky Stream

Sky stream technical fault potential fix.

MH1901 — Wed, 19 Nov 2025 15:37:36 GMT

I started a discussion in September about the technical fault with Sky stream – freezing, reloading, iPlayer no sound etc. Spoke with somebody at Sky who seemed to know what they were talking about but time will tell. It appears that my Sky stream puck was attached using both ethernet and Wi-Fi and both were fighting against each other. So he talked me through going onto Settings (scroll to bottom of Home page) – network – advanced settings and it was there that I switched off my Wi-Fi which left the ethernet still connected. Very early days, but it might be worth a try.

Re: Sky stream technical fault potential fix.

Jon34 — Thu, 20 Nov 2025 20:37:42 GMT

Sorry to burst your bubble, but you may very well find that the problems you experienced just happened to go away when you were messing with your network. I.e port 1 or port 4 although they are yellow, sometimes one of these is a wan port for fttp.

99% of devices will ignore the WiFi card if a lab cable is attached and resolved the internet via DNS. This is the same on TVs, computers, laptops, etc

So switching WiFi off on the sky puck is redundant, next time your puck says it can't connect to the internet, if you check the WiFi toggle, you'll see that that sky puck has automatically turned it back on, in it's attempt to self-fix.

You can safely ignore the WiFi toggle.

Re: Sky stream technical fault potential fix.

MH1901 — Thu, 20 Nov 2025 21:29:50 GMT

Thank you for your reply - I did check a while after to check and WiFi was and is still off. (It did state on screen about the internet/ connection). Our internet went down minutes after my Sky call but purely coincidence - we have a good, local based IP that got us up and running quickly.

It can't harm for others to try - having had months of freezing screens, black screen, reloading programme, iplayer sound etc. Had to restart the system using settings and resetting the puk with the button on the bottom too many times to count, several calls to Sky and after 48hrs so far so good. Only toggled WiFi off through settings/ advanced settings. No bubble burst - I'm ok if it has sorted the issues out - all of them . Thanks again.

Re: Sky stream technical fault potential fix.

Chrisee — Fri, 21 Nov 2025 08:05:12 GMT

@Jon34 having had the opportunityto speak to the team who develop the Sky Stream I can confirm that @MH1901 is correct that on start up the pucks will,frequently pick up the WiFi connection in preference to the Ethernet if both are connected which is proven to cause issues if the WiFi is at all flaky. This is why forum superusers always advise customers who want to use Ethernet to disable the WiFi connection in the settings.

Re: Sky stream technical fault potential fix.

MH1901 — Fri, 21 Nov 2025 17:46:19 GMT

@Chrisee @Thank you. for speaking to Stream developers.

So far so good (still) - 3 days after the 'fix'. Issues used to happen on a more than daily basis. NO hiccups so far but I acknowledge that it's early days and may not work for everybody but it has to be worth a try to knock off Wi-Fi and connect only using the ethernet. If both are connected they could be causing a conflict which then confuses the puk - in my simple mind it makes sense.

Re: Sky stream technical fault potential fix.

Chrisee — Fri, 21 Nov 2025 18:22:58 GMT

@MH1901 I got my own pucks with a Glass TV a week or so after they launched when there were loads of issues including this one which was sorted quite quickly. The other two settings worth changing are in the Start up and standby menus which are set the unitvto stay networked in standby and turn off betwork power saving. Both of those imprive start up,speed and reliability.