topic Re: Channel 5 app in Sky Stream

Channel 5 App: Cannot Accept Privacy Notice

Veejay32 — Fri, 21 Nov 2025 08:24:24 GMT

Getting a message review and manage your privacy settings. Cannot click on accept all or reject non essential. Have tried updating via setting, switched off at wall etc and nothing seems to work to get access back

Moderator note: subject of thread updated to better reflect the conversation

Re: Channel 5 app

Richard642 — Thu, 20 Nov 2025 23:09:47 GMT

Having the same issues and taking suggested actions have no effect

Re: Channel 5 app

FarookN — Fri, 21 Nov 2025 06:59:48 GMT

Same issue for me, noticed it for the first time today. Can't select either of the options, doesn't work when scanning the QR code, tried restarting the device and still can't proceed.

Re: Channel 5 app

Dazzasky — Fri, 21 Nov 2025 07:25:20 GMT

If the accept option is yellow like mine was then just press select on the stream remote and it will work.

Re: Channel 5 app

lettice — Fri, 21 Nov 2025 07:29:29 GMT

Having the same issue on both my pucks.

Have reported the issue to our Sky Community closed forum area to make Sky aware.

Re: Channel 5 app

Abphoto — Fri, 21 Nov 2025 07:37:28 GMT

Same here

Re: Channel 5 app

KevNewMedia — Fri, 21 Nov 2025 08:22:13 GMT

Hi Everyone

Thank you for bringing this to our attention, and thank you @lettice for the tag.

We've escalated this to our support teams, who will work with the My5 team to get a resolution. When we know more, we'll update the thread.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Re: Channel 5 App: Cannot Accept Privacy Notice

Kags46 — Fri, 21 Nov 2025 10:56:05 GMT

Me too, even tried using the QR code which takes me to paramount and i click accept and save, still no joy this morning

Re: Channel 5 App: Cannot Accept Privacy Notice

GD1 — Fri, 21 Nov 2025 11:05:21 GMT

@Kags46 Please see the post marked as Answer

Re: Channel 5 app

PJC6 — Fri, 21 Nov 2025 12:07:09 GMT

Having exactly the same issue. Tried all the suggestions to no effect.

Re: Channel 5 App: Cannot Accept Privacy Notice

lettice — Fri, 21 Nov 2025 12:49:21 GMT

Both my pucks are working fine now.

I did do a further Sky Stream Puck settings restart, that may or may have not woken them both up.

Re: Channel 5 App: Cannot Accept Privacy Notice

KevNewMedia — Fri, 21 Nov 2025 14:44:52 GMT

Hi Folks

As @lettice has pointed out, this issue is now resolved. If you are still having problems, we'd recommend restarting the device.

Thanks again for making us aware of the problem, and we apologise for any inconvenience.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Re: Channel 5 App: Cannot Accept Privacy Notice

Richard642 — Fri, 21 Nov 2025 23:52:28 GMT

Thanks for the update, restarted the puck and all is good.