https://helpforum.sky.com/t5/Sky-Stream/Puck-issues/m-p/5145026#M63357 <P>Daily the puck either loses WiFi connection and/or technical fault. I can see this has been an ongoing problem so I want to know what sky is doing about this because this is unacceptable. No other streaming devices other than the glass TV, WiFi speed is good&nbsp;</P> Tue, 18 Nov 2025 18:40:02 GMT Monks 2025-11-18T18:40:02Z https://helpforum.sky.com/t5/Sky-Stream/Puck-issues/m-p/5145026#M63357 <P>Daily the puck either loses WiFi connection and/or technical fault. I can see this has been an ongoing problem so I want to know what sky is doing about this because this is unacceptable. No other streaming devices other than the glass TV, WiFi speed is good&nbsp;</P> Tue, 18 Nov 2025 18:40:02 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-issues/m-p/5145026#M63357 Monks 2025-11-18T18:40:02Z https://helpforum.sky.com/t5/Sky-Stream/Puck-issues/m-p/5145146#M63366 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4472167">@Monks</a>&nbsp;<BR /><BR />No one here can tell you as we are fellow customers on the community. Have you reported the issue to sky?<BR /><BR />I had issues on EE's wifi 6 kit sice June but no issues sice upgrading to wifi 7. Given that only customers with issues tend to post we can't see how widespread the issue is.</P><P>&nbsp;</P><P>If you belive sky aren't providing you the required service you can make a complaint. See:&nbsp;<A href="https://www.sky.com/help/your-account/making-a-complaint/how-to-make-a-complaint/articles/product-service-complaints" target="_blank">https://www.sky.com/help/your-account/making-a-complaint/how-to-make-a-complaint/articles/product-service-complaints</A></P><P>&nbsp;</P><P>MikeAlanR</P> Tue, 18 Nov 2025 21:21:19 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-issues/m-p/5145146#M63366 mikealanr 2025-11-18T21:21:19Z