topic Re: Stolen Puck in Sky Stream

Stolen Puck

Lloyd4391 — Mon, 17 Nov 2025 14:23:52 GMT

My sky stream Puck has been stolen/missing from the box and the box was opened. The remote and leads were still in the box. Help?

Re: Stolen Puck

GD1 — Mon, 17 Nov 2025 14:25:37 GMT

@Lloyd4391 You'll need to call Sky.

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

Re: Stolen Puck

BenJoBanjo — Mon, 17 Nov 2025 14:26:01 GMT

@Lloyd4391 wrote:
My sky stream Puck has been stolen/missing from the box and the box was opened. The remote and leads were still in the box. Help?

You'll need to contact Sky. You're not the first to have had this happen to. Someone reported receiving an opened (and empty) box last week.

Re: Stolen Puck

Daniel0210 — Mon, 17 Nov 2025 14:26:04 GMT

@Lloyd4391

Obviously your first course of action should be reporting it to Sky so they can start an investigation in conjunction with the courier.,