https://helpforum.sky.com/t5/Sky-Stream/Sky-box-randomly-turns-off/m-p/5143053#M63253 <P>Are you connected to your tv with an Ethernet cable? &nbsp;If not check your router has a direct line of sight without any obstacles in the way and your router is away from mirrors or windows.&nbsp;<BR />I hope that helps&nbsp;</P> Sun, 16 Nov 2025 15:52:04 GMT Stephen+Mourton 2025-11-16T15:52:04Z https://helpforum.sky.com/t5/Sky-Stream/Sky-box-randomly-turns-off/m-p/5142611#M63208 <P>My sky box freezes what I'm watching then turns itself off. This has happened twice whilst watching a film and has done it occasionally before. Any ideas?</P> Sat, 15 Nov 2025 19:45:17 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-box-randomly-turns-off/m-p/5142611#M63208 ConnieRae789 2025-11-15T19:45:17Z https://helpforum.sky.com/t5/Sky-Stream/Sky-box-randomly-turns-off/m-p/5143053#M63253 <P>Are you connected to your tv with an Ethernet cable? &nbsp;If not check your router has a direct line of sight without any obstacles in the way and your router is away from mirrors or windows.&nbsp;<BR />I hope that helps&nbsp;</P> Sun, 16 Nov 2025 15:52:04 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-box-randomly-turns-off/m-p/5143053#M63253 Stephen+Mourton 2025-11-16T15:52:04Z