https://helpforum.sky.com/t5/Sky-Stream/loading-program/m-p/5142777#M63233 <P>im having problems with my sky puck while watching a programe the screen goes blank and a message appears say please wait programe loading and about two min later the broadband drops out this happening about 20 times a day over the last few days</P> Sun, 16 Nov 2025 09:16:53 GMT gaz56 2025-11-16T09:16:53Z https://helpforum.sky.com/t5/Sky-Stream/loading-program/m-p/5142777#M63233 <P>im having problems with my sky puck while watching a programe the screen goes blank and a message appears say please wait programe loading and about two min later the broadband drops out this happening about 20 times a day over the last few days</P> Sun, 16 Nov 2025 09:16:53 GMT https://helpforum.sky.com/t5/Sky-Stream/loading-program/m-p/5142777#M63233 gaz56 2025-11-16T09:16:53Z https://helpforum.sky.com/t5/Sky-Stream/loading-program/m-p/5142831#M63238 <P>Sounds very much like a poor WiFi connection. Stream requires good internal WiFi in your home to work efficiently, other electronics may work fine like your mobile, iPads etc but Stream is different.&nbsp;<BR /><BR /></P><P>If your signal is weak then Ethernet is probably your best option and turn WiFi off on the puck.&nbsp;</P> Sun, 16 Nov 2025 10:42:23 GMT https://helpforum.sky.com/t5/Sky-Stream/loading-program/m-p/5142831#M63238 Anonymous 2025-11-16T10:42:23Z https://helpforum.sky.com/t5/Sky-Stream/loading-program/m-p/5142842#M63242 <P>Can you do a network speed test on each of your Pucks.<BR />Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.<BR />Choose Check Network.<BR />Would suggest running the test several times, say over a half hour period.<BR />What is your speed?</P> Sun, 16 Nov 2025 11:05:48 GMT https://helpforum.sky.com/t5/Sky-Stream/loading-program/m-p/5142842#M63242 lettice 2025-11-16T11:05:48Z