topic Re: Ad Free Skipping Black Friday Deal in Sky Stream

Ad Free Skipping Black Friday Deal

ddisney094 — Fri, 14 Nov 2025 09:24:19 GMT

Hi, just joined sky, I have just bought the ad free skipping, I got the £0 for the first 4 months but it says I will be charged from next month, will this automatically be corrected? Also how long does it take to activate as I don't have email saying it been added and I still can't skip adverts on itv and channel 4 ect, thanks

Re: Ad Free Skipping Black Friday Deal

MarkGoldsmith — Fri, 14 Nov 2025 09:26:10 GMT

@ddisney094 wrote:
Hi, just joined sky, I have just bought the ad free skipping, I got the £0 for the first 4 months but it says I will be charged from next month, will this automatically be corrected? Also how long does it take to activate as I don't have email saying it been added and I still can't skip adverts on itv and channel 4 ect, thanks

Ad skipping lets you fast forward through ads on the ITV X and Channel 4 apps, you won't get a skip ad button like you do on on-demand content for Sky programmes.

Re: Ad Free Skipping Black Friday Deal

ddisney094 — Fri, 14 Nov 2025 09:29:01 GMT

Thanks. Yes on itvx I have tried to fast forward the ads and it says not available, surely I should have got an email though saying I have changed my package though

Re: Ad Free Skipping Black Friday Deal

MarkGoldsmith — Fri, 14 Nov 2025 09:36:33 GMT

@ddisney094 wrote:
Thanks. Yes on itvx I have tried to fast forward the ads and it says not available, surely I should have got an email though saying I have changed my package though

Funnily enough i don't think you do get an email when its home set-up packages, i think you only get them on content pack changes.

As i received emails when i make changes like add/remove TNT sports on a monthly basis, but i've never once received it when i've done the same thing for ad-skipping.

Re: Ad Free Skipping Black Friday Deal

ddisney094 — Fri, 14 Nov 2025 09:38:43 GMT

Ah I see thanks for the info, it's still not letting me forward or skip adds on anything at all, does anyone know a phone number for sky as I can't find one at all, it's not very easy to find it haha

Re: Ad Free Skipping Black Friday Deal

lettice — Fri, 14 Nov 2025 10:11:10 GMT

Any change in your add on packages will be shown as an addition at the bottom of your future billing month.

It will also on future bills show the pack and its cost.

You pay your bill a month I advance, hence why it appears on a future bill.

Also, have a look in your MySky under Messages, as any change in your packs will be reflected there.

Re: Ad Free Skipping Black Friday Deal

ddisney094 — Sat, 15 Nov 2025 05:15:56 GMT

So it turns out that the Black Friday deal £0 for 4 months doesn't exist and cannot be done even though it's on the offer list in the mysky app I have, finally got it to work though but I was charged £6 a month, good job I phoned them, not helpful at all though and they wouldn't give me it for the 4 months though for free so not a very good start for sky which is a shame

Re: Ad Free Skipping Black Friday Deal

Hunter2660 — Sat, 15 Nov 2025 14:03:56 GMT

It is there, I have it now. I would query that.

Re: Ad Free Skipping Black Friday Deal

ddisney094 — Sat, 15 Nov 2025 14:06:48 GMT

Yes I have done they said it's not a live promotion at the minute which I think is a lie but I will live without it

Re: Ad Free Skipping Black Friday Deal

ddisney094 — Sat, 15 Nov 2025 14:08:18 GMT

Re: Ad Free Skipping Black Friday Deal

ddisney094 — Sat, 15 Nov 2025 14:08:49 GMT

Re: Ad Free Skipping Black Friday Deal

ddisney094 — Sat, 15 Nov 2025 14:09:32 GMT

If anyone can make any sense out of this as customer services can't and have no idea what I am on about

Re: Ad Free Skipping Black Friday Deal

Hunter2660 — Sat, 15 Nov 2025 14:11:56 GMT

Best bet then is to cancel ad skipping via your My Sky app at the earliest opportunity, (30 days notice). And the day it finishes check your My Sky app and see if you get an offer. If not, no problem, you can add it back on.

Re: Ad Free Skipping Black Friday Deal

ddisney094 — Sat, 15 Nov 2025 14:12:56 GMT

Yes I was told to do that but wouldn't have minded the 4mths for £0 especially over Christmas time

Re: Ad Free Skipping Black Friday Deal

Hunter2660 — Sat, 15 Nov 2025 14:14:20 GMT

The ad skipping is always on offer, I've never paid full price.

Re: Ad Free Skipping Black Friday Deal

ddisney094 — Sat, 15 Nov 2025 14:43:18 GMT

I have no idea how to get it then, I rang customer services and she told me that I had to pay £6 a month, she wasn't very polite either and asked if calls were recorded then I got put through to another person and again very unhelpful and they even seen I had been with sky for only a few days and still couldn't honour the offer even though I told them it was in front of me

Re: Ad Free Skipping Black Friday Deal

Hunter2660 — Sat, 15 Nov 2025 14:58:17 GMT

Perhaps you should've added ad skip once your puck was set up. I did that when I joined, took delivery of the puck and added ad skip a few days later in the app. If your order hasn't progressed too far, cancel the ad skip now and add it during next week. The offer is on for a while yet.

Re: Ad Free Skipping Black Friday Deal

MarkGoldsmith — Sat, 15 Nov 2025 14:59:13 GMT

@ddisney094 wrote:
I have no idea how to get it then, I rang customer services and she told me that I had to pay £6 a month, she wasn't very polite either and asked if calls were recorded then I got put through to another person and again very unhelpful and they even seen I had been with sky for only a few days and still couldn't honour the offer even though I told them it was in front of me

Usually I'd suggest perhaps the T&Cs are omitting you for some reason but as you are a new customer I can't really imagine what sort or T&C would make you illegible.

I'd suggest raising a complaint via the official complaints process: https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Ad Free Skipping Black Friday Deal

ddisney094 — Sat, 15 Nov 2025 15:11:23 GMT

Thank you for your reply, I didn't know about ad skipping so wouldn't have added it but as it's a Black Friday deal I thought I would take up the offer

Re: Ad Free Skipping Black Friday Deal

ddisney094 — Sat, 15 Nov 2025 15:12:21 GMT

Thank you I will do that as it's unfair and not a good experience so far, thanks again