topic Re: Paid for additional Streaming Puck but received a cancellation email in Sky Stream

Paid for additional Streaming Puck but received a cancellation email

Fmac — Fri, 14 Nov 2025 14:16:55 GMT

Hi, I subscribed to Whole Home and automatically received an email about the cancellation of my Sky Stream Puck. Then I bought an additional Puck and received the same email. I can't see it's order on my account. Would anyone know what's going on?Hi, I subscribed to Whole Home and automatically received an email about the cancellation of my Sky Stream Puck. Then I bought an additional Puck and received the same email again. I also can’t see the order in my account. I’m a new customer and have no idea what’s going on. Does anyone know?

Thanks

Re: Paid for additional Streaming Puck but received a cancellation email

BenJoBanjo — Fri, 14 Nov 2025 17:32:44 GMT

@Fmac wrote:
Hi, I subscribed to Whole Home and automatically received an email about the cancellation of my Sky Stream Puck. Then I bought an additional Puck and received the same email. I can't see it's order on my account. Would anyone know what's going on?Hi, I subscribed to Whole Home and automatically received an email about the cancellation of my Sky Stream Puck. Then I bought an additional Puck and received the same email again. I also can’t see the order in my account. I’m a new customer and have no idea what’s going on. Does anyone know?
Thanks

The only people who will know are Sky.

Give them a call and they should be able to sort you out with a Whole Home sub and another Stream puck.

Re: Paid for additional Streaming Puck but received a cancellation email

lettice — Fri, 14 Nov 2025 17:45:05 GMT

Sounds odd.
Just to check.

If you ordered the extra puck today, it will not get delivered until Monday or Tuesday and you will possibly get the tracking information the night before one of those days.

For your whole home.

Have a look on future bills, under your billing in My Sky app or MySky account online.

Is it showing Whole Home as a subscription on your next months and the next few following bills?

It should also show its addition as a new pack at the bottom of those bills.

When you add something, it will appear in a future bills, as you would have already paid in advance your current bill.