https://helpforum.sky.com/t5/Sky-Stream/Connection-issues-with-Puck/m-p/5140475#M63060 <P>Hi, we have had numerous issues with our second Puck since we set up our Sky, now it will not connect at all ans there are no issues with our Broadband or Wifi - if possible we would like this Puck replaced.&nbsp;</P> Thu, 13 Nov 2025 10:26:11 GMT MelissaHopgood9 2025-11-13T10:26:11Z https://helpforum.sky.com/t5/Sky-Stream/Connection-issues-with-Puck/m-p/5140475#M63060 <P>Hi, we have had numerous issues with our second Puck since we set up our Sky, now it will not connect at all ans there are no issues with our Broadband or Wifi - if possible we would like this Puck replaced.&nbsp;</P> Thu, 13 Nov 2025 10:26:11 GMT https://helpforum.sky.com/t5/Sky-Stream/Connection-issues-with-Puck/m-p/5140475#M63060 MelissaHopgood9 2025-11-13T10:26:11Z https://helpforum.sky.com/t5/Sky-Stream/Connection-issues-with-Puck/m-p/5140805#M63077 <P>Before you contact Sky, (this is a customer to customer help forum), could you swap Pucks to make sure there isn't an issue with where the second Puck is situated.&nbsp;</P> Thu, 13 Nov 2025 17:54:44 GMT https://helpforum.sky.com/t5/Sky-Stream/Connection-issues-with-Puck/m-p/5140805#M63077 Hunter2660 2025-11-13T17:54:44Z