https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-freezing-issues/m-p/5138044#M62916 <P>I have two sky pucks and both of them have started freezing, in particular when switching channel from sky movies.&nbsp; Usually the only option is to unplug the puck, leave it for a few minutes and then plug back in so it will reboot.&nbsp; However this does not always reset the puck and I end up with a black screen.</P><P>&nbsp;</P><P>I have 150mb download speed on my broadband, and am connected via ethernet cable.&nbsp; I have also tried resetting and using wifi only however this still freezes.&nbsp; I have also gone through the settings menus and carried out resets of both pucks but am still getting the same issues regularly.</P><P>&nbsp;</P><P>Are there any solutions for this issue or does anyone know how to obtain replacement units before they get thrown out of the window??</P><P>&nbsp;</P><P>Thank you</P> Mon, 10 Nov 2025 17:39:18 GMT ssm1973uk 2025-11-10T17:39:18Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-freezing-issues/m-p/5138044#M62916 <P>I have two sky pucks and both of them have started freezing, in particular when switching channel from sky movies.&nbsp; Usually the only option is to unplug the puck, leave it for a few minutes and then plug back in so it will reboot.&nbsp; However this does not always reset the puck and I end up with a black screen.</P><P>&nbsp;</P><P>I have 150mb download speed on my broadband, and am connected via ethernet cable.&nbsp; I have also tried resetting and using wifi only however this still freezes.&nbsp; I have also gone through the settings menus and carried out resets of both pucks but am still getting the same issues regularly.</P><P>&nbsp;</P><P>Are there any solutions for this issue or does anyone know how to obtain replacement units before they get thrown out of the window??</P><P>&nbsp;</P><P>Thank you</P> Mon, 10 Nov 2025 17:39:18 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-freezing-issues/m-p/5138044#M62916 ssm1973uk 2025-11-10T17:39:18Z