topic Re: Text Messages Asking For Sky Puck To Be Returned in Sky Stream

Text Messages Asking For Sky Puck To Be Returned

Horris76 — Sun, 09 Nov 2025 13:16:40 GMT

Hi. I cancelled my Sky broadband recently and returned the router. I'm now getting text messages asking me to return my Sky puck even though I still have Sky TV. It says I could be charged if I don't return it, so what should I do?

Re: Text Messages Asking For Sky Puck To Be Returned

mikealanr — Sun, 09 Nov 2025 14:09:11 GMT

Hi @Horris76

Call sky. We are fellow customers here on the community. Does my sky show your subscription as ending?

MikeAlanR

Re: Text Messages Asking For Sky Puck To Be Returned

Horris76 — Mon, 10 Nov 2025 09:47:37 GMT

Hi Mike

Thanks for your reply.

It doesn't show as ending until August 2027. I'll give them a call.