https://helpforum.sky.com/t5/Sky-Stream/Puck-not-turning-on/m-p/5137034#M62827 <P>Have a read of this Sky help article, namely doing the recovery procedure on step 4;</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank" rel="noopener noreferrer">https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-...</A></P> Sun, 09 Nov 2025 16:00:08 GMT lettice 2025-11-09T16:00:08Z https://helpforum.sky.com/t5/Sky-Stream/Puck-not-turning-on/m-p/5137009#M62822 My Sky puck has not connected with my tv for a number of days. The white light comes on when plugged in but nothingcomes on on rhe tv screen and it says that there is no connection. When i try to restart/reboot the puck it only displays the white light and no red light appears anymore. I think the puck may be broken and i may need a replacement. Sun, 09 Nov 2025 15:24:03 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-not-turning-on/m-p/5137009#M62822 Daragh23 2025-11-09T15:24:03Z https://helpforum.sky.com/t5/Sky-Stream/Puck-not-turning-on/m-p/5137034#M62827 <P>Have a read of this Sky help article, namely doing the recovery procedure on step 4;</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank" rel="noopener noreferrer">https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-...</A></P> Sun, 09 Nov 2025 16:00:08 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-not-turning-on/m-p/5137034#M62827 lettice 2025-11-09T16:00:08Z