https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-keeps-switching-off/m-p/5136383#M62768 <P>It goes off in 3 hours if remote is not moved and drops out if your internet is with BT so with BT Broardband, BT can't garantee its speed only Sky can so if you have Sky Stream you need Sky Superfast, just realised it, I swiched to BT and now it keep dropping out all the time... <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span> can't wait to go back to Sky Superfast never had a probelm with it before I switched and BT put you on a 37mb/s line not a 73mb/s line so the internet is slower then before and now will cost me £176 that BT want for switching back to Sky when its BTs fault not mine and the internet being slow, I wish I never switched now, only did it to save money becuase I am disabled... <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P> Sat, 08 Nov 2025 18:14:08 GMT spannernick1 2025-11-08T18:14:08Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-keeps-switching-off/m-p/5136245#M62759 <P>Sky puck just keeps switching off and dropping out</P> Sat, 08 Nov 2025 14:45:56 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-keeps-switching-off/m-p/5136245#M62759 Clark29 2025-11-08T14:45:56Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-keeps-switching-off/m-p/5136383#M62768 <P>It goes off in 3 hours if remote is not moved and drops out if your internet is with BT so with BT Broardband, BT can't garantee its speed only Sky can so if you have Sky Stream you need Sky Superfast, just realised it, I swiched to BT and now it keep dropping out all the time... <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span> can't wait to go back to Sky Superfast never had a probelm with it before I switched and BT put you on a 37mb/s line not a 73mb/s line so the internet is slower then before and now will cost me £176 that BT want for switching back to Sky when its BTs fault not mine and the internet being slow, I wish I never switched now, only did it to save money becuase I am disabled... <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P> Sat, 08 Nov 2025 18:14:08 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-keeps-switching-off/m-p/5136383#M62768 spannernick1 2025-11-08T18:14:08Z