topic Re: Sky puck not delivered in Sky Stream

Sky puck not delivered

Natasha129 — Sat, 08 Nov 2025 02:18:25 GMT

Hello,

I placed an order with Sky on 3rd November for the £15 offer with Netflix. I was advised that I would receive the puck the next working day, but I have still not received it.

After calling Sky, I was told that a new puck had been sent out and that I should receive it within a few days. However, I have not received any email confirmation, tracking information, or notification that it has actually been dispatched.

Is there a way I can confirm where my puck is and receive tracking details for the delivery? I have to say, this is not a great start as a new customer — I’m becoming quite frustrated with the lack of communication and delays.

Re: Sky puck not delivered

lettice — Sat, 08 Nov 2025 03:56:10 GMT

Have a look at order tracking within the MySky app

Check the status of your order.
See any delivery dates or available tracking info

More delivery information here

https://www.sky.com/help/sky-tv/sky-tv-glass/delivery-and-returns-sky-glass/delivery-sky-glass/articles/delivery-sky-glass-sky-stream-puck

You can contact Sky by chat or call via the 'No I still need help' button at the bottom of the above help article.

Re: Sky puck not delivered

Natasha129 — Sat, 08 Nov 2025 12:11:11 GMT

There is no tracking available.