topic Issue with Sky puck in Sky Stream

Issue with Sky puck

Bowieferg — Sat, 08 Nov 2025 11:11:38 GMT

For the past couple of days when watching Sky or another streaming app the program keeps stopping and starting.

The Sky app says everything is connected and speed of WiFi is good.

Anyone else having these issues?

Re: Issue with Sky puck

BenJoBanjo — Sat, 08 Nov 2025 11:45:08 GMT

@Bowieferg wrote:
For the past couple of days when watching Sky or another streaming app the program keeps stopping and starting.
The Sky app says everything is connected and speed of WiFi is good.
Anyone else having these issues?

"speed of WiFi is good" is meaningless. What is the actual speed your puck is receiving? To find out, open the Netflix app, navigate to the get help menu at the top left, and run a network check. This is the only way to find out what your puck is actually receiving, not what a speed test on a mobile phone nearby tells you.

Re: Issue with Sky puck

lettice — Sat, 08 Nov 2025 11:51:22 GMT

Assume from your post, it has been working fine for you previously.

Sounds like you may be suffering from some recent local interference that may causing problems with your wifi connection to the puck.

Having a good local network is a key factor for having a reliable experience with Sky Stream.
Not just broadband speed to your house and router, but for your local network supply via wifi or ethernet, that can be affected in a busy household or can suffer from some local interference.

Best way to test is via a network speed test on your Puck.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, over say a half hour period.
What is your speed for your puck?