topic Re: Channel 922 (SS UHD Live Sync) Picture Break Up/Stammering in Sky Stream

Channel 922 (SS UHD Live Sync) Picture Break Up/Stammering

Super+Anthony — Fri, 07 Nov 2025 09:35:05 GMT

It's terrible service today with the picture

When will Sky do way more than what they are doing. They need to take more ownership with this issue on the latency channel.

It's nothing to do with our settings but the puck

(view in My Videos)

Moderator note: subject of thread updated to better reflect the conversation

Re: Channel 922 awful

GD1 — Thu, 06 Nov 2025 18:25:22 GMT

@Super+Anthony Sky Monitor all their output, as you seem to be the only one experiencing this isue, you need to call Sky and log this and give the exact times it's happening, they can log at the logs for your account to see if there is any packet loss.

PS This was raised to Sky on a recent visit and they have advised anyone to call in so they can check the logs for your setup, or anyone else.

Unless others start reporting the same issue you would need to speak to Sky to log it.

Re: Channel 922 awful

Super+Anthony — Thu, 06 Nov 2025 17:35:09 GMT

@GD1 Once again its nothing to do with my broadband. Its Sky who need to do more ownership and realise that me and many others are suffering. I know quite a few others who having the same issue

Re: Channel 922 awful

GD1 — Thu, 06 Nov 2025 18:26:31 GMT

@Super+Anthony You need to follow the advise posted there is nothing we can do.

Yours is the only post so far, and as advised Sky monitor the output of their channels and would know about any issues before you are I are even aware.

Unless you call them they won't be able to help or check your puck, posting here isn't raising it to Sky as they won't see your post or know who you are in any case.

If more people start reporting the issue tonight we'll log it on the closed commmunity.

Re: Channel 922 awful

Skull+Treaty — Thu, 06 Nov 2025 17:39:21 GMT

@Super+Anthony wrote:
I know quite a few others who having the same issue

@Super+Anthony It would be worth you asking them to also follow the advice @GD1 has given.

Re: Channel 922 awful

Mojav — Thu, 06 Nov 2025 18:09:31 GMT

It's me as well , clearly an issue with the live sync uhd sports channel , was juddering for a week or so and today pixelating bad

Re: Channel 922 awful

GD1 — Thu, 06 Nov 2025 18:18:02 GMT

@Mojav I would recommend calling Sky to log this

Re: Channel 922 awful

Mojav — Fri, 07 Nov 2025 09:22:35 GMT

I remember in the past when few people reported pixelation issues with stream [removed] and eventually sky had acknowledged and fixed the issue

Moderator Actions: Removed inappropriate comments

Re: Channel 922 awful

Super+Anthony — Thu, 06 Nov 2025 19:21:14 GMT

@Mojav I would recommend contacting Sky and agree with @GD1. I just rang them and they going to let the Back office know.

You right, its awful tonight and unwatchable

Re: Channel 922 awful

Tmouse — Thu, 06 Nov 2025 19:42:44 GMT

Same for me

Re: Channel 922 awful

Super+Anthony — Thu, 06 Nov 2025 19:54:17 GMT

@Tmouse I would recommend you doing the same and let Sky know. So glad its not just me and proves again that its Sky's issue to sort

Re: Channel 922 awful

Bluemoon1 — Thu, 06 Nov 2025 20:00:22 GMT

Same here picture is totally unwatchable..

Re: Channel 922 awful

GD1 — Thu, 06 Nov 2025 20:01:38 GMT

@Bluemoon1 You would be best calling Sky to log it as an issue.

Skysports UHD

pete1986andrew — Thu, 06 Nov 2025 23:09:59 GMT

Channel 922 is completely unwatchable and the screen keeps flicking black. I had to watch the football tonight on 401 because 922 is not working at all probably I have 65-in sky glass

Re: Channel 922 awful

Super+Anthony — Fri, 07 Nov 2025 09:00:20 GMT

Still awful this morning and I agree @pete1986andrew . Come on Sky. Accept responsibility please

We need a product that works correctly

Re: Channel 922 awful

GD1 — Fri, 07 Nov 2025 09:30:21 GMT

This has been raised to Sky via the closed board and awaiting an update from them

**Post marked as answer for visibility

Re: Channel 922 awful

Super+Anthony — Fri, 07 Nov 2025 10:16:25 GMT

Thank you for sharing and updating @GD1

Do keep us posted with any developments if you can

Re: Channel 922 (SS UHD Live Sync) Picture Break Up/Stammering

Super+Anthony — Fri, 07 Nov 2025 14:02:40 GMT

Seems to be working now finally...for now that it. It would be great to hear from Sky what the problem was, but I know that we dont get to hear this generally!! At least it seems to have been fixed 🙂

Re: Channel 922 (SS UHD Live Sync) Picture Break Up/Stammering

Super+Anthony — Sat, 08 Nov 2025 12:58:31 GMT

Still getting the black screen and having to restart the puck

Come on Sky this is not good enough and won't do. you can't sell a product that doesn't work correctly

Re: Channel 922 (SS UHD Live Sync) Picture Break Up/Stammering

GD1 — Sat, 08 Nov 2025 13:15:59 GMT

@Super+Anthony Just checked and not getting a black screen, so again you'll, need to log any issues with Sky as you've been advised to do previously.

Posting here is not logging them.