topic Re: Sky stream keeps freezing or screen goes blank in Sky Stream

Sky stream keeps freezing or screen goes blank

Rachael108 — Thu, 06 Nov 2025 18:38:37 GMT

Tv keeps going blank or screen freezes and I've tried the restarting and all other prompts

Re: Sky stream keeps freezing or screen goes blank

GD1 — Thu, 06 Nov 2025 18:42:27 GMT

@Rachael108 How is the puck connected to your broadband hub? On the puck open the netflix app, go to get help, run connection test, what speed is being reported?

Re: Sky stream keeps freezing or screen goes blank

Rachael108 — Thu, 06 Nov 2025 18:54:49 GMT

Hi it's 138.23 mbps thank you

Re: Sky stream keeps freezing or screen goes blank

GD1 — Thu, 06 Nov 2025 18:56:46 GMT

@Rachael108 Thats is plenty for the puck, however if connected over wifi it can suffer interference. Are you able to try ethernet between the puck & hub, you'd need to go into the settings menu to reset the network and turn wifi off.

Re: Sky stream keeps freezing or screen goes blank

Rachael108 — Thu, 06 Nov 2025 19:26:01 GMT

Broadband is in hallway and tv in living room 😕

Re: Sky stream keeps freezing or screen goes blank

GD1 — Thu, 06 Nov 2025 20:00:28 GMT

@Rachael108 I would give Sky a call to see they are able to do.

Re: Sky stream keeps freezing or screen goes blank

Rachael108 — Thu, 06 Nov 2025 20:10:51 GMT

Thank you