topic Re: Lines on my screen in Sky Stream

Lines on my screen

DMJ1965 — Thu, 06 Nov 2025 18:03:26 GMT

The picture on my screen has constant interference. I have run the diagnostics checks and they have not worked. I believe that the Sky Puck may be faulty.

Re: Lines on my screen

DMJ1965 — Thu, 06 Nov 2025 18:06:02 GMT

I don't want a new badge I just want my Sky Puck to work properly.

Re: Lines on my screen

TimmyBGood — Thu, 06 Nov 2025 18:32:43 GMT

@DMJ1965

You'll need to log the issue with Sky (which cannot be done through this forum) and this will probably result in the puck being swapped out by post.

Unfortunately 'badges' are built into the software platform on which the forums operate.

Re: Lines on my screen

GD1 — Thu, 06 Nov 2025 18:32:13 GMT

@DMJ1965 Your post has been moved from the broadband board as this isn't a broadband related issue.

Please also see this link to understand how the community works https://helpforum.sky.com/t5/Members/ct-p/members

We are all customers here, have you checked the puck on different HDMI input? Do you see the lines on any other input on your TV or just the puck? Have you checked the HDMI cable is inserted properly? Have you tried a different HDMI cable?

Re: Lines on my screen

DMJ1965 — Thu, 06 Nov 2025 18:45:43 GMT

It is ok now, the intereference lasts for about 30/45 minutes.

Re: Lines on my screen

GD1 — Thu, 06 Nov 2025 18:47:34 GMT

@DMJ1965 Next time it happen can you take photo and post it here so we can see what is happening?

Re: Lines on my screen

DMJ1965 — Fri, 07 Nov 2025 07:42:29 GMT

How do I log it with Sky I cannot find a telephone number ?

Re: Lines on my screen

GD1 — Fri, 07 Nov 2025 08:26:55 GMT

@DMJ1965 These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

Re: Lines on my screen

DMJ1965 — Fri, 07 Nov 2025 10:11:48 GMT

Does anyone know the Sky telephone number from a non Sky mobile

Re: Lines on my screen

Fothergill1 — Fri, 07 Nov 2025 11:56:45 GMT

@DMJ1965 wrote:
Does anyone know the Sky telephone number from a non Sky mobile

Hi @DMJ1965 this link has various Sky related phone numbers: https://www.sky.com/help/articles/viewing-help