https://helpforum.sky.com/t5/Sky-Stream/Streaming-freeze/m-p/5134768#M62580 <P>When we are watching a streaming service it keeps freezing when the adverts appear and we have to reset but this doesn't always clear the glitch and an error screen appears&nbsp;</P><P>Now so bad we have given up watching and will dump Sky as soon as our contract runs out</P> Thu, 06 Nov 2025 17:08:03 GMT shelagh21 2025-11-06T17:08:03Z https://helpforum.sky.com/t5/Sky-Stream/Streaming-freeze/m-p/5134768#M62580 <P>When we are watching a streaming service it keeps freezing when the adverts appear and we have to reset but this doesn't always clear the glitch and an error screen appears&nbsp;</P><P>Now so bad we have given up watching and will dump Sky as soon as our contract runs out</P> Thu, 06 Nov 2025 17:08:03 GMT https://helpforum.sky.com/t5/Sky-Stream/Streaming-freeze/m-p/5134768#M62580 shelagh21 2025-11-06T17:08:03Z https://helpforum.sky.com/t5/Sky-Stream/Streaming-freeze/m-p/5134836#M62595 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4525805">@shelagh21</a>&nbsp; Have you spoken to Sky about it, unless you do they won;t know if you're having any issues.</P> <P>&nbsp;</P> <P><A href="https://helpforum.sky.com/t5/Members/ct-p/members" target="_blank">You can check what sopeed is getting to your puck by opening the netflix app on the puck, go to get help, run connection test, what speed is being reported?</A></P> Thu, 06 Nov 2025 18:44:07 GMT https://helpforum.sky.com/t5/Sky-Stream/Streaming-freeze/m-p/5134836#M62595 GD1 2025-11-06T18:44:07Z