https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5134662#M62570 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4527438">@DmDave</a>&nbsp;wrote:<BR /> <P>&nbsp;So on the verge of just sending it back as it's pointless .&nbsp;</P> <HR /></BLOCKQUOTE> <P>Clearly not for everyone: that might have been noticed in the four years it's been on sale.</P> <P>&nbsp;</P> <P>Setup can be glitchy in some cases: which ISP are you using?</P> Thu, 06 Nov 2025 15:14:34 GMT TimmyBGood 2025-11-06T15:14:34Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5134647#M62568 <P>The Sky puck is rubbish! Used an Ethernet cable as it needs to update software . 3 hours later and it's just doing the same thing over and over . Tried all the hard reset etc to no avail . So on the verge of just sending it back as it's pointless . And you cannot speak to a human online . You get that stupid bot .&nbsp;</P> Thu, 06 Nov 2025 14:46:47 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5134647#M62568 DmDave 2025-11-06T14:46:47Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5134662#M62570 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4527438">@DmDave</a>&nbsp;wrote:<BR /> <P>&nbsp;So on the verge of just sending it back as it's pointless .&nbsp;</P> <HR /></BLOCKQUOTE> <P>Clearly not for everyone: that might have been noticed in the four years it's been on sale.</P> <P>&nbsp;</P> <P>Setup can be glitchy in some cases: which ISP are you using?</P> Thu, 06 Nov 2025 15:14:34 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5134662#M62570 TimmyBGood 2025-11-06T15:14:34Z