topic Re: Help required glass to stream in Sky Stream

Help required glass to stream

rob240866 — Tue, 04 Nov 2025 17:05:15 GMT

Hi i have sky glass but its all paid up and im giving it to a family member and moving to stream with a better tv. . What do i need to do . Just reset the glass and buy another stream box ?

any help appreciated

Re: Help required glass to stream

mikealanr — Tue, 04 Nov 2025 20:59:14 GMT

Hi @rob240866

So you will need to order a puck and remove your glass from your account as both won't work together unless you have whole home but only sky can remove a glass TV as the primary device.

See the following guide for primary device and for selling / gifting glass:

https://www.sky.com/help/articles/your-devices-sky-glass

https://www.sky.com/help/articles/buying-sky-glass-second-hand

MikeAlanR

Re: Help required glass to stream

rob240866 — Wed, 05 Nov 2025 12:51:18 GMT

Hi mike

thank you . i do have whole home so there wont be a need to contact sky im think im correct by waht you are saying . jut set up new stream puck/

thanks

rob