topic Re: Absolute joke of a product in Sky Stream

Absolute joke of a product

Laz5 — Tue, 04 Nov 2025 13:27:43 GMT

I've been using the sky streaming puck for over a year now. It worked fine for a while but then we started to have issues. Just recently we moved house and since then I can't seem to make it work. I even got a new puck and still no joy.

The issue is the same thing always "wait for your program to load" and after that a nice beautiful blue screen. I tried to reset, hard reset, factory reset, prayer, burning sage but it doesn't want to work! Absolute joke of a product that I'm paying £109 per month for!!!

Oh and don't start me on the cancellation process!!

[Removed]

Moderator notes: Removed unfounded allegations.

Re: Absolute joke of a product

peter-marlow+1966 — Tue, 04 Nov 2025 12:11:44 GMT

You need to call sky about this issue and also you should not do a factory reset without taking to a sky advisor as this can cause more problems than it solves

Re: Absolute joke of a product

lettice — Tue, 04 Nov 2025 13:36:00 GMT

@Laz5

I see you have tried many things.

Often the software update issue is resolved by doing the recovery procedure on step 2 or the forced update procedure on step 3 of this Sky help article;

Plus, if you are using wifi, try temporarily connecting with an ethernet cable doing the above procedures.

https://www.sky.com/help/articles/sky-glass-software-error-sky-stream

Note: we have been informed that it is not recommended to do a factory reset, unless Sky have advised and you are on a call with Sky at the time.

It can cause some ongoing account issues that only Sky can fix.

Re: Absolute joke of a product

TimmyBGood — Tue, 04 Nov 2025 18:05:59 GMT

@Laz5 wrote:

Just recently we moved house and since then I can't seem to make it work. I even got a new puck and still no joy.

OK, so what else has changed?

What's the new broadband and WiFi setup?

Re: Absolute joke of a product

Laz5 — Sat, 08 Nov 2025 09:48:33 GMT

I have talked to them and they were not much of a help. The call took 50 minutes. The lady was laughing and joking with her colleagues while she was "helping" me. Left me quite frustrated to say the least.