https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck-not-working/m-p/5132283#M62436 <P>Yeah I'm using the one that came with the puck, and HDR is enabled, I'll try using a different HDMI</P> Tue, 04 Nov 2025 06:24:38 GMT Bgthomas1998 2025-11-04T06:24:38Z https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck-not-working/m-p/5128123#M62080 <P>when the streaming puck is turned on, the light comes on but the picture is black. I unplug the puck and reconnect it, and it rectifies the issue for a short time. It then goes black mid use and unable to restore any picture until it is unplugged again.&nbsp;</P> Wed, 29 Oct 2025 17:30:43 GMT https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck-not-working/m-p/5128123#M62080 Bgthomas1998 2025-10-29T17:30:43Z https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck-not-working/m-p/5128128#M62081 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4519919">@Bgthomas1998</a>&nbsp;wrote:<BR /><P>when the streaming puck is turned on, the light comes on but the picture is black. I unplug the puck and reconnect it, and it rectifies the issue for a short time. It then goes black mid use and unable to restore any picture until it is unplugged again.&nbsp;</P><HR /></BLOCKQUOTE><P>Are you using the HDMI cable which came with the puck? Have you tried a different one? Is the HDMI port on your TV enabled for HDR?&nbsp;</P><P>&nbsp;</P> Wed, 29 Oct 2025 17:34:49 GMT https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck-not-working/m-p/5128128#M62081 BenJoBanjo 2025-10-29T17:34:49Z https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck-not-working/m-p/5132283#M62436 <P>Yeah I'm using the one that came with the puck, and HDR is enabled, I'll try using a different HDMI</P> Tue, 04 Nov 2025 06:24:38 GMT https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck-not-working/m-p/5132283#M62436 Bgthomas1998 2025-11-04T06:24:38Z