topic Re: Puck in Sky Stream

Puck

Shani4 — Mon, 03 Nov 2025 17:52:24 GMT

my sky puck is not working in the bedroom, it flashes but nothing happens! The TV screen remains black

JimM1 — Mon, 03 Nov 2025 18:08:35 GMT

@Shani4 Set it up close to where the hub is, then move it to the bedroom!

Shani4 — Mon, 03 Nov 2025 18:46:05 GMT

Thanks Jim, it has been set up in the bedroom for several months! Shall I try moving it anyway and setting up again

JimM1 — Mon, 03 Nov 2025 20:27:14 GMT

@Shani4 It's either not connecting on the wireless wi-fi or it has went bad, is there no kind off picture on it even a settings screen etc!

lettice — Mon, 03 Nov 2025 23:45:47 GMT

Read this Sky help article, namely doing the recovery procedure on step 4

Shani4 — Fri, 07 Nov 2025 10:45:10 GMT

This worked! Thankyou 🙌🏻